Returns Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

We do not offer refunds for change of mind, incorrect sizing, or if you simply decide you no longer want an item.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags attached, in its original packaging, and accompanied by your receipt or proof of purchase.

To request a return or exchange, please contact us at bundaberg@saddleworld.com.au before sending your item. Returns should be sent to:

Saddleworld Bundaberg
83 Johanna Boulevard
Kensington QLD 4670

Items returned without first contacting us will not be accepted.

Exchanges

We are happy to offer exchanges for change of mind or incorrect sizing, subject to stock availability.

Exchange requests must be made within 7 days of receiving your order.

If you wish to exchange your item for a different size or another product, please contact us within this 7-day period with the details of the item you would like in exchange. We will confirm availability before you send your item back.

Please note that all postage costs associated with exchanges are the responsibility of the customer. This includes the cost of returning the original item to us and the cost of shipping the replacement item back to you.

Returns & Refunds

If you wish to return an item, you must contact us within 7 days of receiving your order to request a return.

We do not offer refunds for change of mind, incorrect sizing, or if you simply decide you no longer want an item.

Refunds are only provided where an item is faulty, has a manufacturing defect, is covered under warranty, or where required under Australian Consumer Law.

If you believe your item is faulty or has developed a manufacturing fault, please contact us within 7 days of receiving your order, where possible, with a description of the issue and photographs so we can assess your claim.

If a refund is approved, it will be processed back to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or payment provider.

Damaged, Faulty or Incorrect Items

Please inspect your order upon receiving it and contact us immediately if your item is damaged, faulty, or if you have received the incorrect item. We will assess the issue and work with you to resolve it as quickly as possible.

Non-Returnable Items

The following items are not eligible for a refund unless they are faulty, covered under warranty, or otherwise required by Australian Consumer Law:

• Sale, clearance or discounted items
• Gift cards
• Custom or special-order products
• Personal care products
• Perishable goods (such as food, flowers or plants)
• Hazardous materials, flammable liquids or gases
• Veterinary Products
• Grooming Products
• Jewellery 
• Helmets/Hats

If you are unsure whether your item is eligible for an exchange or warranty assessment, please contact us at bundaberg@saddleworld.com.au and we'll be happy to assist.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy is in addition to your rights under the Australian Consumer Law.